A pre-order style is a product currently unavailable in our warehouse, that we allow our customers to purchase in advance. If you purchase a pre-order style, we will dispatch your order when the stock arrives at our Peppermayo warehouse.

The estimated arrival time is displayed above the product description. This estimate is subject to change should delivery delays occur.

If your order contains both pre-order and in-stock products, we will ship all available items immediately, and ship any pre-order styles once they have arrived at our warehouse.

Should you wish to cancel your pre-order before it is shipped, please contact us

If your order was placed no more than 12 hours prior and has not yet been shipped, please immediately submit an Urgent Order Change to update or cancel your order. There is no need to contact the Peppermayo customer service team separately, the team will reach out to you directly if more information is required.

If your order has already been shipped with a tracking number, unfortunately, we are unable to change or cancel your order. In this instance, you can submit a return or exchange request here. Please note that all orders are subject to our standard returns policy.

Once you’ve placed your order, you’ll receive a confirmation email from us shortly after.

When your order has been shipped, you’ll receive another email with your courier tracking information. You can also track your order here!

Delivery timeframes for your location can be found on our Shipping & Delivery page and begin once the carrier receives and scans the parcel into their system.

If you have not received your order one week after receiving the tracking notification, we highly recommend contacting the courier company.

If you have not received your order confirmation or tracking email, please contact us!

For our AU, US and UK customers, we provide pre-paid labels via email, once your return request has been processed through our returns portal.

Printing your pre-paid returns label:
You can download and print your return label via the "Print Label" button at the bottom of the page.

For Australian returns, your local post office can print and attach the return label to your package.

For all United States and New Zealand returns, unfortunately, you will need to print and attach the return label to the package yourself.

Packaging your return:
You may repackage your items in our 100% compostable mailers and attach the return label on top of the existing label, ensuring no part of the original shipping label is visible.

If you have disposed of the original package, you can also use any postal satchel or box from your local post office.

If you are returning shoes, please do not attach the shipping label directly to the shoe boxes.

We offer change-of-mind returns within 30 days for an Exchange, Store Credit, or Refund.

Your item(s) must meet the following criteria to be approved for return:

• Be a full-priced item, this included full-priced items purchased using a discount code. Items marked as final sale or under our sale tab are not eligible for return or exchange.
• Be unworn, unwashed, original tags still attached and in original packaging.
• No smell of perfume, body odour, deodorant or washing powder.
• Be free of makeup or fake tan marks.
• Shoes must be in the original shoebox. (If received with shoebox) Postage labels must not be attached to the original box.
• Due to strict hygiene policies, Cosmetics, Hair Products, Masks, Underwear & Earrings cannot be returned.
• Swimwear must be returned with the hygiene seal intact.
• We will only accept returned item(s) that have been submitted through our returns portal.

You can find the full details of our return policy here.

Below are our sizing resources available to help you select the best size and fit for your body shape.

Size Guide:
Our size guide provides measurements and conversions for AU, US and EU sizes. We recommend using this as a general reference as some styles may differ in their fit due to the design and material.

Product Reviews:
At the bottom of any product page, you will find reviews from verified Peppermayo customers. Important details including photos, material, fit and size purchased are often provided.

Model Sizing:
All our models wear Australian sizes! In each product description, you will see notes on their height and which size they're wearing, which is usually a size AU 8 (US 4). To learn about sizing conversions, our size guide is also available on each product page.