Returns & Exchanges

Returning is AS EASY AS 1, 2, 3

We understand your purchase may not be exactly what you wanted. Now, returning your unwanted stuff is AS EASY AS 1, 2, 3.

You can return your item(s) within 30 days for an Exchange, Store Credit or Refund if it is unused with the original tags attached.

Not Quite Right For Yourselfie?

We understand your purchase may not be exactly what you wanted. You can return your item(s) within 30 days for an Exchange, Store Credit or Refund if it is unused with the original tags attached.

 

Exchange - CA$6.00 Return Shipping

Exchange for a new size or new item and only pay CA$6.00 for the return shipping!  All exchanges are shipped with standard delivery. 

 

NEW! We will send your replacement item as soon as your return is in transit.

Store Credit - CA$6.00 Return Shipping

Can't decide now? Just choose store credit and decide later, plus only pay CA$6.00 for the return shipping. We will email your store credit as your return is in transit.

Refund - CA$18.00 Return Shipping

Would you like a refund instead? Not a problem! A CA$18.00 return shipping fee will be deducted from your refund once your return is received by our Canadian Depot*.

 

*Please allow 21 days to reach us. The original shipping fee is non-refundable and any rewards credit received for your order will be forfeited.

3 Easy Steps for Returning

1

Complete Online Returns Form

Click “Start Return” and follow the steps to complete our online returns form. Choose whether you would like Exchange, Store Credit or Refund.

2

Print & Attach Returns Label

Package your unworn item(s) with their original tags attached in the Peppermayo mailer. Cover the original shipping label and attach your new printed return label.

3

Post The Parcel

Drop off your return to your nearest Post Office or Post Box and we will be in touch when we receive your return!

Returns Policy

We understand your purchase may not be exactly what you wanted. You can return your item(s) within 30 days for an Exchange, Store Credit or Refund. In Order for your item(s) to be approved for return it must meet the following criteria:


- Be a full priced item, this included full priced items purchased using a discount code (Items marked as sale, has a red crossed out 'WAS' price, over 40% off and/or under our sale tab are not eligible for return or exchange).

-Be unworn, unwashed, original tags still attached and in original packaging.
- Not smell of perfume, body odour, deodorant or washing powder.

- Be free of makeup or fake tan marks.

- Shoes must be in the original shoebox.(If received with shoebox) Postage labels must not to be attached to original box.

- Due to strict hygiene policies, Cosmetics, Hair Products, Underwear & Earrings cannot be returned.

  • Swimwear must be returned with the hygiene seal intact.
    -We will only accept returned item(s) that have been booked using our returns portal.

 

For Exchange orders, we only offer exchange for another size, exchange for another product and store credit.

 

*Returns may take up to 10 business days to be completed. The original delivery fee will NOT be refunded or given as store credit. Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery. Returned Items that do not meet the criteria will not be accepted will be returned to the customer at the customer's cost. Please allow 1 to 5 days for the refunds to reach your method of payment.

Need More Help?

If you need more help, click below to visit our Return FAQs, Live Chat or Email Us: